Payment Policy:
A 20% deposit is required at the time of booking to secure the reservation. Final Payment: The remaining 80% balance is due exactly 7 days prior to your scheduled arrival date. Payment Methods: Payments can be made via Visa, Mastercard, American Express, electronic bank transfer or cash.
Cancellation Policy:
We are a small, boutique heritage property; late cancellations significantly impact us.
Free Cancellation: Bookings cancelled or modified more than 7 days prior to your arrival date will receive a full refund, minus a $50 administration and processing fee.
Late Cancellation: Cancellations or changes made between 48 hours and 7 days prior to arrival will forfeit the cost of the first night's stay. Last-Minute & No-Show: Cancellations made within 48 hours of check-in, or failure to arrive ('No-Show'), will be charged the full amount of the total booking. No refunds will be issued for early departures once checked in.
In the event of an unforeseen catastrophic disruption—such as a natural disaster, extreme weather cutting off highway access to Swansea, or government-mandated travel bans—the booking is considered a 'frustrated contract' under Australian Consumer Law. In these rare circumstances, guests will be offered a fee-free date modification or a credit voucher valid for 12 months. If a refund is requested, Wagner's Estate reserves the right to retain a small portion to cover unrecoverable administrative overheads already incurred. Please note that if your reservation was made via a third-party Online Travel Agency (such as Expedia, Wotif, or Booking.com), their specific platform cancellation terms apply. Any modifications or refund requests must be processed directly through that platform and cannot be altered by our onsite management.
Check-In, Check-Out & Occupancy Rules:
Standard check-in is between 2:00 PM and 5:00 PM, and check-out is by 10:00 AM. As a boutique property without a 24-hour reception, arrivals outside these hours must be arranged with management in advance. Cottages are strictly for the use of registered, paying guests only. Parties, unauthorized commercial gatherings, and overnight visitors exceeding the maximum cottage occupancy are strictly prohibited.
Recycling:
In an effort to assist our environment we have placed recycling bins opposite our office. Otherwise, please, just leave your recycling for us to collect after your departure.
The estate operates an "enviro-cycle" waste water system, so please use the cleaning products we supply as they are fully bio degradable and compatible with our water recycling requirements.
Fireplace & Wood Use Policy:
For your comfort, a complimentary starter supply of firewood, kindling, and matches is provided daily during the cooler months. To protect our historic stone chimneys and ensure safety, please only burn the provided wood. Additional bundles of firewood can be purchased from management for $15 per bundle. No open outdoor fires, campfires, or personal fire pits are permitted anywhere on our two-acre historic grounds.
Historic Property Care & Damage Policy:
Wagner's Cottages is a heritage-listed estate. We ask that you treat the buildings, antique furnishings, and gardens with utmost care. Guests are fully liable for any damage, breakages, or deep stains caused during their stay. Please report accidental spills to management immediately so we can use specialist heritage cleaning methods. The cost of professional restoration or replacement will be charged to the credit card on file.
Smoke-Free & Pet Policy:
To preserve our historic interiors and ensure the comfort of future guests, all indoor spaces are strictly 100% smoke-free and vape-free. A $250 specialised deodorizing fee will automatically apply if smoking occurs inside a cottage. To protect local wildlife and maintain our tranquil gardens, pets are not permitted on the property at any time.
Privacy Policy
Last Updated: July 29, 2026
Wagner's Cottages Estate ("we," "our," or "us") operates the website and accommodation services based in Swansea, Tasmania. We commit to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, book accommodation, or communicate with us.
We manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect personal information to provide high-quality accommodation services and process your bookings efficiently.
- Identity Information: Full name, date of birth, and identity verification documents.
- Contact Information: Email address, phone number, and billing/residential address.
- Reservation Details: Dates of stay, specific requests, room preferences, and travel companion details.
- Financial Data: Credit card details or transaction histories collected securely through our third-party payment processors.
- Technical Data: IP addresses, browser types, cookie data, and analytics regarding how you interact with our website.
2. How We Collect Your Information
We collect personal information through direct interactions and automated technologies:
- Direct Interactions: When you fill out booking forms, sign up for newsletters, send inquiries, or contact us directly.
- Third-Party Platforms: When you book our cottages through online travel agencies (such as Booking.com, Expedia, or Airbnb).
- Automated Tracking: Through cookies and website analytics tools to optimize your browsing experience.
3. How We Use Your Information
We use your data strictly for legitimate business and legal purposes:
- To process, manage, and confirm your accommodation bookings.
- To communicate important check-in information and respond to your customer service inquiries.
- To process payments, manage invoices, and prevent fraudulent transactions.
- To comply with local health, safety, and legal obligations required by Tasmanian law.
- To send occasional promotional updates or seasonal guides, provided you have opted in to receive them.
4. Disclosure of Personal Information
We do not sell your personal data. We only share information with third parties necessary to run our operations:
- Service Providers: Property management systems, booking engines, secure payment gateways, and IT support services.
- Professional Advisers: Accountants, legal counsel, and insurers where necessary.
- Legal Authorities: Law enforcement or regulatory bodies if required by law or to protect our legal rights.
5. Security of Your Data
We take reasonable technical and organizational steps to protect your personal information from unauthorized access, misuse, alteration, or loss. Financial transactions are encrypted via secure socket layer (SSL) technology through our certified payment vendors. While we strive to protect your data, no method of digital transmission or storage is 100% secure.
6. Your Legal Rights
Under Australian privacy laws, you have specific rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we update or correct inaccurate or incomplete data.
- Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link.
7. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your data rights, please contact us:
- Wagner's Cottages Estate
- Location: Swansea, Tasmania, Australia
- Email: info@wagnerscottages.com.au
